ChipsX provides real-time order tracking with detailed status updates, estimated delivery times, and dedicated customer support to ensure secure and transparent fulfillment.
ChipsX offers a comprehensive order tracking service to ensure full transparency and timely delivery for all customers. Once an order is confirmed, customers receive a shipment notification that includes:
Tracking Number: Provided for each shipment, enabling monitoring through the carrier’s official tracking system.
Carrier Information: Details of the shipping company and contact information.
Estimated Delivery Date: Calculated based on shipping method, destination, and logistics provider updates.
Email Notification: After shipment, an email containing tracking details and a direct link to the carrier’s tracking page is sent.
Customer Account Portal: Registered customers can log in to their ChipsX account to view real-time updates, shipment history, and delivery status.
Manual Tracking: Customers can also enter the tracking number directly on the carrier’s website for up-to-date information.
The tracking system provides status updates at each stage of shipment, including:
Order processed and handed to the carrier
In transit / customs clearance
Out for delivery
Delivered
ChipsX’s customer service team is available to assist with:
Delayed shipments or unexpected transit issues
Lost or damaged packages
Verification of delivery confirmation
Special delivery requests
We prioritize proactive communication to ensure customers are informed and confident about the status of their orders at every step.
Tracking information is shared only with the customer and relevant logistics partners. ChipsX ensures that sensitive order and shipment data is handled securely in accordance with our privacy and data protection policies.
