FAQ

ChipsX FAQ provides clear answers on product authenticity, order placement, payment, shipping, returns, tracking, and support, helping customers navigate our services efficiently.

FAQ

ChipsX provides answers to common questions to help customers quickly find information about our products, services, and processes.

1. Product Authenticity

Q: Are all ChipsX components genuine?
A: Yes. All components are sourced from original manufacturers, authorized distributors, or qualified supply partners. We maintain strict supplier evaluation and verification procedures to ensure authenticity.

2. Order Placement

Q: How do I place an order?
A: Orders can be placed via our website, email, or official purchase order. Ensure all product details, quantities, and shipping information are included. Orders are confirmed once accepted by ChipsX.

3. Payment Methods

Q: What payment methods are accepted?
A: ChipsX accepts wire transfer, credit card, and other agreed payment methods. Payment terms are specified on the quotation or invoice.

4. Shipping & Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide using reliable carriers. Tracking information is provided for all shipments, and necessary documentation is included for customs clearance.

5. Returns & Replacements

Q: Can I return a product?
A: Returns are accepted only for authorized, genuine products and must be reported within 7 days of receipt. NCNR (Non-Cancellable, Non-Returnable) items are not eligible unless quality issues are verified.

6. Order Tracking

Q: How can I track my order?
A: After shipment, customers receive a tracking number via email or through their account portal to monitor delivery status in real time.

7. Technical Support

Q: Can ChipsX provide technical or product information?
A: Yes. Our team can assist with component specifications, datasheets, and sourcing advice to help meet your project requirements.

8. Privacy & Data Security

Q: How is my information handled?
A: Customer and order information is kept strictly confidential and used only for order processing, delivery, and service support. ChipsX follows industry-standard data protection practices.